Terms and Conditions - Health Fountain

Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the services, products, programs, consultations, telehealth services, medical clinic services, health coaching, wellness programs, supplements, online courses, subscription services, analysis, education, and all related physical and digital health and wellness products and services (collectively, the “Services”) provided by Health Fountain (“Health Fountain,” “we,” “our,” or “us”).

By accessing, using, purchasing, or participating in our Services, you agree to be legally bound by these Terms. If you do not agree to these Terms, you must not use our Services.


1. Eligibility

The Services are intended solely for individuals who are 18 years of age or older.

By using our Services, you represent and warrant that:

  • You are at least 18 years old.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate and complete.

We do not knowingly provide Services to minors.


2. Scope of Services

Health Fountain provides global health and wellness–related Services, which may include:

  • Telehealth services
  • Medical clinic services
  • Health coaching
  • Wellness programs
  • Consultations
  • Health analysis
  • Educational programs
  • Online courses
  • Subscription-based services
  • Supplements
  • Physical and digital health and wellness products

Services may vary by jurisdiction and may be subject to additional legal or medical requirements depending on location.


3. Medical Disclaimer

3.1 No Emergency Services

Health Fountain does not provide emergency medical services. If you are experiencing a medical emergency, contact your local emergency services immediately.

3.2 No Guarantee of Results

Individual health results vary. We do not guarantee specific outcomes from any program, consultation, supplement, or service.

3.3 Informational and Educational Content

Certain content provided through our Services is for educational and informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding any medical condition.


4. Telehealth and Medical Services

Where applicable, telehealth and medical services are provided in accordance with relevant healthcare regulations.

By participating in telehealth services, you acknowledge that:

  • Telehealth involves electronic communication.
  • There are potential risks related to technology failures.
  • Confidentiality protections are in place but cannot be absolutely guaranteed.
  • Medical records may be created and retained as required by law.

5. User Responsibilities

You agree to:

  • Provide accurate and complete information.
  • Update your information as necessary.
  • Follow all instructions provided by healthcare professionals.
  • Use supplements and products as directed.
  • Not misuse or interfere with the Services.

You are solely responsible for decisions made based on information provided through our Services.


6. Payments and Billing

6.1 Payment Processing

Payments are processed through third-party providers, including but not limited to Stripe and Razorpay.

We do not store full payment card information.

6.2 Pricing

Prices are subject to change without notice.

6.3 Subscriptions

If you enroll in a subscription service:

  • You authorize recurring billing.
  • Subscription fees will be charged automatically according to the selected billing cycle.
  • You are responsible for managing your subscription.

Failure to make payment may result in suspension or termination of Services.


7. Refund Policy

Refunds, where applicable, are subject to the specific terms of the product or service purchased.

Due to the nature of healthcare services, consultations, digital products, and supplements:

  • Medical consultations may be non-refundable once provided.
  • Digital products and online courses may be non-refundable once accessed.
  • Supplements and physical products may be subject to return conditions.

Health Fountain reserves the right to determine refund eligibility in accordance with applicable law.


8. Intellectual Property

All content provided through the Services, including:

  • Text
  • Graphics
  • Logos
  • Educational materials
  • Course content
  • Videos
  • Branding
  • Digital downloads

is the exclusive property of Health Fountain or its licensors and is protected by applicable intellectual property laws.

You May not:

  • Copy
  • Reproduce
  • Modify
  • Educational materials
  • Distribute
  • Resell
  • Create derivative works

without prior written permission.


9. Prohibited Conduct

You agree not to:

  • Use the Services for unlawful purposes
  • Provide false medical information
  • Attempt to gain unauthorized access to systems
  • Interfere with platform security
  • Harass or abuse staff or providers
  • Reverse engineer digital products

Violation may result in termination of access.


10. Data Protection and Privacy

Your use of the Services is subject to our Privacy Policy.

We comply with applicable laws including:

  • HIPAA
  • GDPR
  • CCPA/CPRA
  • DPDPA (India)

We do not sell personal data.

Health information is handled in accordance with applicable healthcare privacy regulations.


11. Third-Party Services

We may use third-party service providers for:

  • Payment processing
  • Telehealth technology
  • Appointment booking
  • Analytics
  • Advertising
  • Email communications
  • CRM systems

We are not responsible for the independent policies or practices of third parties.


12. Limitation of Liability

To the maximum extent permitted by law:

Health Fountain shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption
  • Personal decisions made based on our Services

Total liability shall not exceed the amount paid by you for the specific Service giving rise to the claim.

Nothing in these Terms limits liability where prohibited by law.


13. Indemnification

You agree to indemnify and hold harmless Health Fountain, its affiliates, providers, employees, and partners from any claims, liabilities, damages, losses, and expenses arising out of:

  • Your misuse of the Services
  • Your violation of these Terms
  • Your violation of any applicable law
  • Inaccurate medical information provided by you

14. International Use

Because Health Fountain operates worldwide, you are responsible for ensuring that your use of the Services complies with local laws.

Access to certain Services may be restricted in certain jurisdictions.


15. Termination

We reserve the right to:

  • Suspend or terminate access
  • Refuse service
  • Cancel subscriptions

if you violate these Terms or applicable laws.

Termination does not relieve you of outstanding payment obligations.


16. Governing Law and Dispute Resolution

These Terms shall be governed by applicable laws relevant to the jurisdiction in which services are provided, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through legally recognized dispute resolution mechanisms in accordance with applicable law.


17. Modifications to Terms

We may update these Terms at any time.

Updated Terms become effective upon publication.

Continued use of the Services constitutes acceptance of revised Terms.


18. Entire Agreement

These Terms constitute the entire agreement between you and Health Fountain regarding the use of the Services and supersede all prior agreements or understandings.


19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


20. Acknowledgment

By using Health Fountain’s Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.